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Shipping & returns

USA / INTERNATIONAL SHIPPING POLICY

SHIPPING POLICY
We offer FREE SHIPPING in the UNITED STATES of AMERICA, for cart value of minimum US$ 149.00
We offer FREE SHIPPING for all other INTERNATIONAL ORDERS, for cart value of minimum US$ 249.00

Note : –
All international deliveries are duty paid.
If Order value is below the above mentioned shipping values, then ACTUAL shipping cost will be CHARGED, MINIMUM BEING US$ 10.00.
DELIVERIES would be made in 7 BUSINESS DAYS.

RETURN & EXCHANGE POLICY for USA & INTERNATIONAL

We understand that there may be circumstances, wherein products need to be exchanged or in nominal cases be returned.

To start the process, an email with all the details of the transaction as below to be sent to: hello@saintgshoes.com

a) Customer Order number

b) Invoice Number

c) Product code / codes

d) Value of the product / products

e) Nature of complain : Exchange / return

f) Reason of complain

Brand Site will do the needful, look into all complaints & work to satisfy its customers with

a) Exchange or

b) Refund

Once EXCHANGE / RETURN is Approved, you will receive an E-MAIL with a MAILING LABEL.

NOTE:

NO EXCHANGE / REFUNDS will be made, if the above process is not adhered.
In case our logistics service provider does not cater to the customer’s pick up zone / area, the customer will have to courier the returns at their cost to given mailing address.

Refunds

Refund amount is mutually agreed settlement for any shortfalls which might occur in an order. The REFUND AMOUNT cannot exceed the value of the product in lieu of which refund is being discussed.
A proper complain process has to be followed for refund, governed by Return & Exchange policy.
In case of return the product should be returned in original packaging and once it is received by us, our team will review your complain and if we find it genuine we will refund the full order amount.
www.saintgshoes.com refunds through payments made into the customer’s bank account, as per the account details given by the customer, in 15 work days, from the date of Receipt of products at our warehouse in original condition.

If you have any queries you may write to us at:  support@saintgshoes.com, we will be happy to update you on priority.

Hassel free Return :
Color & Description Disclaimer :

While placing an order customers are advised keep in mind some variation in color of the products ordered.

Although extra attention is given to reproduce the colours on the screen as seen by you, still there may be remain variations in color of the actual product due to the nature of leather being natural material and final finishing of the products.

Variation may also be felt because of different resolutions, monitors, video cards, operating systems, and internet browsers used.

Leather has a tendency to reflect different shades of color under different lights. A 10-15% variation in shade would be considered as normal.

The customers who are preferring items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off.

Remember, even with the best of handling and care, this problem cannot be avoided altogether.

So, before ordering such item please keeps these things in mind.

We are at your service and it is our endeavor to provide you the best quality products.

It is a privilege to have you as our Customer!

Cases liable to exchange / return:

USA CASE- 1: Damaged and Defective goods received:
A complaint has to be made within 48 hours of receiving the goods.
Complaint has to be made on email with subject as “Complaint” for {Order number} and {Product code}
A picture of the damaged part has to be sent via e-mail for assurance.
Our team reviews it within 2 business days & offers you a solution as any one of the following –

-Exchange

-Return.

Procedure = Complaint –> Complaint Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

USA CASE- 2: Product not liked due to color variation:

A 10% – 15% color variation is an acceptable norm. Color variation also occurs in picture due to various monitor configurations & light effects used during photography. Sometimes slight variation in work can also occur.

So,

A complaint has to be made within 48 hours of receiving the goods.
If the variation is higher than expected (then norm) return is accepted.
Complain has to be made on email with subject as “Complaint” for {Order number} and {Product code}.
A picture of the product has to be sent.
Our team reviews it within 2 business days & offers you a solution as any one of the following –
a) Exchange
b) Return Procedure= Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy             Customer!

USA CASE 3: Product being not liked:

A complaint has to be made within 48 hours of receiving the goods.

We accept return at your cost.

Return has to be made on your cost i.e. shipping charges has to be borne by you for both sides that is shoe delivery cost to you and shoe return cost from yourself to us.

Once the product is received by us you will be refunded full money within 15 work days of receipt of product in our warehouse or  you can ask for credit note which can be used on any purchase in future.

Procedure = Complain -> Complain Redressal within 1 business day by Team -> Mutually Acceptable agreement ->Happy Ending and a Happy Customer

A reshipping charge would be applicable in this case ranging from 10USD to 30USD.

USA CASE 4: Parcel lost in transit / Wrong address delivery / Parcel not found after Door Delivery:

If a parcel is lost during transit or a wrong delivery is made or parcel has not been found after door delivery then in such cases, we are liable for re sending same product(s) only & not make any refund or customer can’t replace the order with product of different design.

In above cases, we give 7 business days’ time for the courier company to retrieve the parcel by searching it. In all cases of wrong deliveries, the courier company comes back to the place where product was delivered according to him for a search. In case of delivery not received after Door delivery, then the courier company re-visits the place and files a firsthand report.

Once they confirm the orders hasn’t been delivered correctly and parcel can’t be found, we initiate reorder of the same items. In no case the items can be changed or a money refund will be given. We will replace the lost items FREE OF CHARGE.

Procedure = Complain -> Complain Redressal within 7 business day by Team -> Mutually Acceptable agreement -> Happy Ending and a Happy Customer!

For INTERNATIONAL : CASE 5 :

In case of INTERNATIONAL ORDERS, SaintG would not be able to entertain any RETURNS or EXCHANGE.

WORD OF CAUTION:

It has been noticed that, most of the returns/complaints, are related to size. But trust our stringent quality check leaves no room for size error. If you are sure you have got size other than what you have ordered, we are happy to provide you with PRE-PAID SHIPPING LABEL for product return, which is only for the USA

The entire product(s) return initiation should be completed within 2 working days from the day of delivery to the customer.

Once the returned product is received at our warehouse, you would get receipt confirmation from our team.

Product will then be checked by a team comprising of technical experts and the Result will be duly informed to you within 7 business days, post receipt at our warehouse

Order Cancellation: If unfortunately, you want to cancel the order please do so within 24 hours of placing the order.

If the error is on our part, you will be offered credit note/Money Refund, as per Exchange / return policy

If you are returning package for size issue and on receipt it turns out to be good i.e. size of the product matches your ordered size then

a) are not liable for any money refund.
b) You need to pay additional 30usd as return shipment Pre-paid Label Cost.
We are here to Serve our customers

SaintG ‘ DO YOU WEAR IT ’